Shipping and Returns
PURCHASE AND RETURN POLICYReturn Policy:
We will give you a full refund if returned within 30 days with your receipt. If you don't have a receipt, we will allow a refund at the lowest sale price from the last 30 days. We do not accept returns after 30 days or for any used products. We do not accept returns of used products unless there is evidence of a manufacturers defect, which will be handled according to that manufacturers policy. We will not allow returns of liquids or helmets of any kind.Website orders and returns:
Please call (920-686-3890)
or email (firstname.lastname@example.org
) our customer service team if you have any questions or problems with your order. We will typically respond to any questions or concerns no later than the following business day. We are open Monday thru Friday 10-6, Saturday 9-2, and Sunday 10-2 central standard time. We do not accept returns after 30 days. Return/Exchange freight charges are the customers responsibility. Please return items with the original packaging if possible. Enclose a copy of your receipt, your name, address, and phone number and ship your item to:
Horsey Habit Saddlery Returns
4000 Redwood Dr.
Manitowoc, WI 54220
We recommend you return items using a trackable service such as UPS or US Post Office Priority Mail. Freight charges will not be refunded. Returns are normally processed within 48 hours of receipt, excluding Sunday.