Frequently Asked Questions
PURCHASE AND RETURN POLICYReturn Policy:
We will give you a full refund if returned within 30 days with your receipt. If you don't have a receipt, we will allow a refund at the lowest sale price from the last 30 days. We do not accept returns after 30 days or for any used products. We do not accept returns of used products unless there is evidence of a manufacturers defect, which will be handled according to that manufacturers policy. We will not allow returns of liquids or helmets of any kind.Website orders and returns:
) or email (email@example.com
) our customer service team if you have any questions or problems with your order. We will typically respond to any questions or concerns no later than the following business day. We are open Monday thru Friday 10-6, Saturday 9-2, and Sunday 10-2 central standard time. We do not accept returns after 30 days. Return/Exchange freight charges are the customers responsibility. Please return items with the original packaging if possible. Enclose a copy of your receipt, your name, address, and phone number and ship your item to:
Horsey Habit Saddlery Returns
4000 Redwood Dr.
Manitowoc, WI 54220
We recommend you return items using a trackable service such as UPS or US Post Office Priority Mail. Freight charges will not be refunded. Returns are normally processed within 48 hours of receipt, excluding Sunday. Special Orders:
We are happy to special order specialty requests for our customers. We require a partial payment of 15% down to order the item. If you do not pick the item up, or it is returned within 30 days we will retain the 15% and refund the remainder paid.
We try hard to sell only quality products. We expect you to be happy with your purchases and want our products to live up to your expectations.
In the event that an item fails, we want you to know that we work hard to get our customers a fair deal. The vast majority of our manufacturers offer a warranty or guarantee of some kind. Typically this means they want to see the product and review it, looking for manufacturing defects and determining the reason for the failure. You return the item to us, and we send it back to the manufacturer with all the required paperwork. We follow the process, and when we have a resolution we will call you with the results.
Sometimes vendors will turn down a claim, and other times they will allow replacement of the product. It really depends on what went wrong, and the age of the product. We will only handle warranty issues on items purchased thru our store.
The first step is to call us and discuss what you are having trouble with. We will gladly lobby on your behalf and push our vendors to make good on the claims and promises of their products.
DONATIONS, SPONSORSHIPS, AND FUNDRAISING OPPORTUNITIES
Horsey Habit Saddlery frequently receives requests to donate to many different organizations. Quite honestly during the summer we are overwhelmed by them. Sometimes these donations are for sponsoring classes at horse shows, sometimes to help a youth group travel to an important event, and sometimes a benefit for a community member or organizations. Horsey Habit has two ways that we will handle these requests.
Anyone seeking a donation should fill out a copy of our donation request form and return this document to our store. Our Board of Directors will review requests submitted. If the request is approved and funds are available for charitable contributions, we will award them a donation. Email the store for a copy of the donation request form: firstname.lastname@example.org
SHIPPING YOUR PURCHASES
We will gladly ship your purchases anywhere you like. We typically use SpeeDee Delivery to ship to Wisconsin, Minnesota, Iowa, Illinois, North Dakota, South Dakota and parts of Missouri and Nebraska. For areas outside of SpeeDee zones, we will then choose UPS or USPS Priority mail services. Regardless of who we use to ship, you will be provided a tracking number.
Orders must be paid before we send them, but we have several methods of payment available. Credit cards, ApplePay, PayPal, gift certificates, or prepay by check are all options. We will do our best to make it easy for you to shop.
RETURNED UN-DELIVERABLE PACKAGES
When a package can't be delivered to the recipient because the address was provided incorrectly to us, or the package was attempted to be delivered a number of times and failed we will contact the customer for resolution. We require the customer to pay for the return fee assessed by the shipper and a second shipping charge. SpeeDee Delivery charges $9 for a non-deliverable package return, UPS and USPS rates will vary. If the customer is unwilling to pay for the additional charges, or does not respond to our attempts to contact them we will refund the order minus the shipping expenses incurred in any attempts to deliver the order.