When will I
receive my order?
We try to
ship all orders within 24 hours of their payment. Our shipping
department will ship packages Monday thru Friday only (no weekend
shipments). Most orders are shipped via UPS or USPS Priority Mail,
and will arrive in 5-10 days.
How much will I pay for
shipping?
Our shipping charges are as follows:
$0-$75 total order
$8 for shipping
$76-$150 total order $10 for shipping
$150-250 total order $15 for shipping
$250+ total
order $20 for shipping
Can I cancel my order?
Yes, you can cancel your order if the item has not
been shipped. If the order has already been sent, you will have to
follow the instructions for returns.
How do I return an item?
Products must be returned within 60 days of
purchase date. Call our retail store to get a return authorization
number. When we have issued a return number to you, send your item
to:
Horsey Habit Saddlery and Tack
912 S. 8th Street
Manitowoc, WI 54220
All
postage charges are your responsibility, and will not be refunded if
the item is returned. Return postage is also your responsibility and
will not be refunded. Credit will be issued within 7 days of the
products return. Personalized items, pierced earrings, and
undergarments can not be returned.
What if I have received damaged or
defective merchandise?
We will be
happy to replace or refund the defective item. We will refund the
postage for shipping the defective product back to our store, but we
will not refund the original shipping charges.
What Happens if the item I ordered is not
available?
In the
unlikely event that is a delay in filling your order, we will notify
you by phone, or email. You will be given the opportunity to
backorder the item, or cancel the order. If there is an alternate
item available, we will offer it to you. We do our best to fill
orders within 24 hours, and we ship orders Monday-Friday only.
Why was I charged Sales Tax?
All orders shipped to Wisconsin must pay state
sales tax of 5%. All orders shipped out of state will not be charged
any tax.
